In order to qualify for a return, all of the criteria outlined below must be met:
Product must be unopened, unused, and in its original packaging.
Item must be returned within 30 days.
Return shipping cost(s) are the responsibility of the customer.
You may use any shipping service you like to return your item.

Due to the medical nature of our products, any product that has been opened and/or used cannot be returned. This part of the policy is for the safety of each and every customer. We do consider products including CPAP/BiPAP/APAP machines used if the seal is broken, has been opened, and/or if usage hours are placed on the machine.

Please note that any opened products are not authorized for a return or a refund (for any amount), regardless of if they have been used or not. Again, this is for the safety of all customers. Opened orders that are returned without authorization will not be refunded or shipped back under any condition.

You must have a return authorization number to send a return. Please call us at
1-866-298-6482